On Friday, Mayor Derek Slaughter announced that residents in Williamsport can now get messages and #COVID19 updates via interactive texting with Text Williamsport.
The City of Williamsport has launched Text Williamsport using Citibot technology, America’s first interactive text messaging and customer service solution for civic engagement with government.
Citibot is a communication tool for residents and their governments. Using text messaging, Citibot helps citizens get messages, updates and communicate directly with city staff.
Immediate topics the city plans to utilize this service for are COVID-19 updates and city news.
Residents can also use Text Williamsport to search for city information. Based in Charleston, SC, Citibot LLC was formed in 2016 with a mission of making cities and counties accessible for all. Bratton Riley, Citibot’s co-founder and CEO, was inspired by the evolution of the conversational chatbot and its ability to help governments be more accessible and accountable to every resident.
“People’s expectations of high-quality customer service are ever-increasing,” said Riley. “Cities like Williamsport are leading the way by delivering powerful solutions to maximize efficiency and enhance access to information and vital services.”
To start a conversation with Text Williamsport, residents can text “hello” to 855.922.2818.
About Citibot:
Citibot is a tool for residents and their governments to use for efficient and effective
communication and civic change. Using text messaging, Citibot can help to report a problem,
search the city website, send notifications and view analytics. Citibot empowers residents to
solve city problems and get questions answered immediately via text message. For more
information visit http://citibot.io or connect with Citibot on Twitter (@citibot_io), Facebook
(/citibotio) or Instagram (@citibot).
